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HATC SAMPLE EDITION:
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5th June, 2025
Gránit Bank launches AI Agent in loan processing
Gránit Bank has launched a new AI Agent-supported mortgage application process designed to shorten disbursement times and increase the efficiency of loan administration, the bank said in a statement on Wednesday.
In this system, presented by CEO Éva Hegedűs at a conference last year, documentation submitted by mortgage loan applicants is evaluated by an AI Agent along with a bank employee.
The virtual assistant, dubbed Gránit Guru, is designed to automate complex banking workflows and offer round-the-clock personalised support to clients.
According to the bank, the AI-based system not only improves customer service but also supports back office operations.
It is expected to automate 80-90% of related banking workflows, roughly double the 30-40% achieved through earlier digitalisation efforts.
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Sources regularly consulted, with abbreviations used in text: Népszabadság (N); Magyar Hírlap (MH); Világgazdaság (VG); Napi Gazdaság (NG); Magyar Nemzet (MN); Népszava (Nsz); Kossuth Rádió news (KR); nightly TV news (TV).
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